Tip: create a temporary FTP account for this and delete it afterward.
3 Diagnose & repair
Connected
Optional: make a safety copy first
Before any invasive repair, we can duplicate your plugins, themes and mu-plugins into a wp-repair-backups/snapshot-… folder on your own site, so you always have an untouched copy to fall back on.
Honest note: FTP has no server-side “copy” command, so each file is read and written straight back to your site. It passes through our server only momentarily, in memory — nothing is ever stored here.
Turns on logging, disables plugins, then finds the exact culprit — all reversible.
Plugin health check
Once your site is back up, see which plugins are out of date, abandoned, or no longer in the WordPress directory — the ones most likely to crash it again.
Want us to keep these updated and your site monitored so this never happens again? Get hands-on full-service help — your $5 is credited toward it.
Share a repair report
Create a clean, printable summary of what we found and fixed — handy for a client, a host, or your records.
Locked out of wp-admin? Create an emergency administrator
We'll stage a one-time helper on your site that creates (or promotes) an administrator account, then deletes itself the next time any page on your site loads. Your database password is never read — this only adds a login. Afterwards, sign in at /wp-admin and change the password.
Get alerted if it breaks again
Opt in to free uptime checks — we'll email you if your site goes down (a server error or the WordPress critical-error page), and again when it recovers. We only store the address and email you give us; nothing else.