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How it works

No technical knowledge required. Here is exactly what happens, step by step.

Step 1 — Free check (no password)

You enter your website address and we look at it from the outside, just like a visitor would. We can often tell straight away whether you’re seeing a “critical error”, a white screen, a database error, or a stuck maintenance page. This step asks for no login details whatsoever.

Step 2 — Connect with your token

To actually fix the site, the tool needs to reach your files. You provide:

• Your access token (from your Fiverr order),
• your FTP host, username and password, and
• your site’s web address.

The connection prefers secure FTPS encryption. Your token unlocks repairs for that one website.

Step 3 — Deep diagnosis

Now connected, the tool reads a small number of specific files to understand the problem:

What we read	Why
wp-config.php	To check settings like debug mode and memory limit.
wp-content/debug.log	To find the exact error message, if logging is on.
The list of plugin folders	To know which plugins might be causing a crash.
.htaccess	To spot a corrupted rules file.
A check for .maintenance	To detect an interrupted update.

It then shows you a plain-English list of findings, each with a one-click fix where appropriate.

Step 4 — Repair (everything is reversible)

You can apply fixes individually, or press “Try the safe auto-fix.” The auto-fix:

1. Turns on error logging so the exact problem is recorded.
2. Temporarily disables all plugins (by renaming their folders — never deleting).
3. Re-enables them one at a time, testing your site after each, until it finds the single plugin that crashes it.
4. Leaves that one plugin off, switches the rest back on, and tells you the culprit by name.

Step 5 — Disconnect & wipe

When you’re done, click Disconnect & wipe. The tool closes the connection and erases your credentials from memory. If you created a temporary FTP account for the job, you can now delete it.

Start with the free scan