Help & Documentation

Everything you might want to know before you use this tool to fix your WordPress website — what it does, what it will never do, and exactly how your data and passwords are protected.

The short version: This tool connects to your website over FTP, finds the most common cause of the “There has been a critical error” message, and fixes it — while backing up every change so nothing is permanent. It does not download, copy, sell, or store your website’s content or data.

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How it works

A plain-English walkthrough of every step, from scan to fix.

Getting started

What you need (your token + FTP details) and how to find it.

Is it safe?

Straight answers about safety, with no jargon.

What it fixes

The problems this tool can solve — and the ones it can’t.

Trust & transparency

What it will never do

An explicit list of things this tool does not touch.

Your data & privacy

What we access, what we don’t keep, and why.

Security details

For the technically curious: encryption, sessions, backups.

FAQ

Quick answers to the most common questions.

The fine print

Terms of use

The agreement you accept when using the tool.

Guarantee & refunds

What happens if it can’t fix your site.