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Guarantee & refunds
We’d rather be honest than oversell. Here’s exactly how the money works.
Beta testing price. The current amount is shown immediately beside the PayPal checkout button. PayPal authorizes that amount and it is captured only after you confirm the repair worked.
Private payment entry. Checkout is handled by PayPal. The vendor never sees or stores your card or bank-account numbers. PayPal may share limited receipt information such as your name, email, and payment status.
Try before you pay anything
Run the free scan first. It needs no password and gives you a real sense of what’s wrong before you spend a cent.
How beta site checkout works
The beta amount shown at checkout uses an authorize-then-charge model:
- PayPal authorizes the displayed beta price. This is not yet a captured charge.
- We capture that amount only after the repair runs and you explicitly confirm it worked.
- If the fix does not work or you do not confirm it, the hold is not captured and is closed automatically under the policy below.
If your login never connects, it’s automatic
If you buy on the site but the FTP/SFTP details you enter never let the tool in, you don’t have to chase us:
- We watch for connections that keep failing.
- If your credentials still haven’t worked 2 hours after the first failed attempt, we automatically close the beta-price hold (or refund it if it had already been captured) and clear your session.
- You get an email confirming you haven’t been charged. No request needed.
If the tool can’t fix your site
Some problems are outside what an automated FTP tool can solve — for example database corruption, server-level misconfiguration, or malware infections. If you reach that point:
- The tool will clearly explain what it found and why it couldn’t finish the job.
- Because we only capture the displayed beta amount once you confirm it worked, you’re not out of pocket for a repair that didn’t land.
- If a charge was already taken on a site purchase and you’re not satisfied, contact us and we’ll refund it directly.
Nothing is permanent
Supported file changes use on-site backups and recovery records. Permissions, connection failures, database changes, and server limits can still prevent complete recovery, so keep an independent hosting backup.
How refunds are handled
Bought on this site? Most of the time there’s nothing to refund — the displayed beta amount is captured after you confirm the fix worked, and an unused hold simply drops off. If a captured charge needs refunding, we handle it directly; just reach out.
Hands-on support is separate. Optional professional services purchased through an external marketplace follow that marketplace's terms; self-help beta access is purchased directly on this site through PayPal.
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