Docs › Guarantee & refunds
We’d rather be honest than oversell. Here’s what we promise.
Run the free scan first. It needs no password and gives you a real sense of what’s wrong before you spend anything.
Some problems are outside what an automated FTP tool can solve — for example database corruption, server-level misconfiguration, or malware infections. If you reach that point:
Every change the tool makes is backed up on your own server and can be reversed with the Undo all changes button, so you’re never left worse off than when you started.
Purchases are made through Fiverr, so refunds follow Fiverr’s standard buyer-protection and order-resolution process. Reach out within your order and we’ll respond promptly.