Docs › What it will never do
What this tool will never do
Trust is easier when the boundaries are explicit. Here is a clear, honest list.
What it does
- Connects to your site over FTP/FTPS, only while you’re using it
- Reads a few small config and log files to diagnose the problem
- Disables crashing plugins and finds the exact culprit
- Resets a broken
.htaccess, clears stuck maintenance mode, turns on error logging
- Backs up every file before changing it
- Lets you undo everything with one click
What it never does
- Download, copy, or export your website’s content, pages, or images
- Read, copy, or transmit your database or customer data
- Save your FTP password to disk, or write it to any log
- Create new admin accounts or hidden users
- Install plugins, scripts, or any “back door”
- Keep access after you disconnect
- Email, sell, or share your information with anyone
- Delete your files (we rename, never erase)
Why you can rely on this
These aren’t just promises in writing — they reflect how the tool is actually built:
- No bulk transfer. The tool only ever requests specific, named files (like
wp-config.php). There is no “download everything” step anywhere in it.
- No database connection. The tool works entirely at the file level over FTP. It does not open a connection to your database, so it cannot read your posts, users, or customer records.
- No persistence. Once your session ends, there is nothing left on our side — no stored password, no saved file list, no open connection.